Webex Realtime Integration

Implement Recursive Labs Realtime Cobrowse and Screenshare to Cisco

Log into your Cisco portal. It will be similar to this: https://portal-v2.wxcc-us1.cisco.com/portal/home

Once you are logged in as an ADMIN,

Click on Provisioning > Desktop Layout

Click the Three Dots next to Global Layout and Select EDIT (The Middle ICON)

The Desktop Layout screen will now appear. 

Download the JSON File to your desktop. Once you download the file you can make the appropriate edits. 

We find it easier to minimize each section: AGENT, SUPERVISOR, SUPERVISOR AGENT. You can then add the Recursive Labs menu to each role within your Cisco Account.

Open the role you wish to associate the RL widget to (In this case we chose AGENT)

Scroll to the navigation block, you will add a new NAV provided by RL. It will look something like this to be added.

Paste the provided code block within the array for the NAVIGATION. Save the JSON file.

Create New layout

Name the new layout something meaningful to you and your workflow.

Assign the appropriate teams.

Upload the file. 

Save file. The layout has been added to your Desktop Layout.

GDPR & Geographical Compliance Requirements - Recursive Labs has the ability to generate dedicated production instances of its SaaS products anywhere Amazon AWS has a physical data center presence, which currently includes more than 20 different countries around the world.  All of the data housed within these locations is stored in a fully encrypted state.

This technology is used to support the EU requirements of GDPR, as Recursive Labs maintains an ongoing EU-based operational presence in Dublin, Irland to support the geolocation-based storage needs of EU-based customers. All data retained by our applications for these customers is stored in this facility, using modern encryption standards and managed within the precepts set out by GDPR.

PCI & Other Data Compliance Standards - using Recursive Labs patented ReadOnly Cobrowse technology element level data security standards such as PCI are fully supported.  All elements designated for redaction as part of a compliance effort like PCI are actually fully redacted within the end users browser before any information is shared. In fact these elements are never transmitted to Recursive Labs during the process and as such as fully omitted from the share and any related storage.

These elements can be designated for redaction as part of each of our customer's own, private configurations or they can be designated dynamically, by our customers directly within the code of their applications via object-oriented Javascript classes that we provide upon request.

The flexibility in our redaction systems can be extended well beyond PCI and used to meet the unique privacy requirements of specific industries or individual customers. In fact, to date, we have yet to meet an industry-related privacy standard we cannot configure our system to support with the ability to redact any data element on any page.